A Gift Card, Raw Fish, And A Great Lesson

customer-service

Every Thursday night is "Date Night" for Mike and I.  It is a night to relax, no cooking, no cleaning, just spending time together.   We use our iPhones to select random restaurants, and spend just a few hours "unplugged" from work.  I had been presented with a Gift Card  few weeks ago at a … [Read more...]

Customer Care Tips – Audio Style!

Customer Service survey

Last night we had our weekly Conference Call as part of the Party Plan Divas membership.  It was a great call and one that I believe is SO important that I just had to share! Customer Care is critical to the success and longevity of any Home Party Plan Business.   Without it, you are truly … [Read more...]

Building Your Business on a Budget

piggybankwoman

Building your Home Party Plan Business CAN be a very expensive endeavor - but it doesn't HAVE to be!  There are hundreds of ways to build your business FREE or nearly free.  In fact - many of the FREE options will have even more ROI (Return on Investment) than many of the pricier options.  Check … [Read more...]

The Disappearing Hostess

woman-frustrated-cell-phone

Morning Lynsey! Here is a question someone sent and I thought of you right away for an answer! Thanks! Hi Ladies, So how many of us have had a party booked.. you have spoken to the host... did all your coaching.. and then a week before the party, you call... and call... leave message after … [Read more...]

Failure To Follow Up

divacoach

#1 - I am the worst when it comes to follow up....I don't do it. I know this is so important in business but I just can't do it.  Do you have any tips that may help? #2 - Me too, please. I have my hostess tracker sheets that are awsome but I just can't get around to following up … [Read more...]

Party Plan Consultant – Be the best teacher, leader and coach you can be!

woman_ladder

As a Leader it is your job to train your team, show them "the ropes", coach them on what to do, and more importantly what NOT to do.  You teach a new Consultant about Branding, about Gardening, about the importance of Hostess Coaching and how to not "leave money on the table" by implementing a good … [Read more...]

Top 10 Customer Service Tips

customer-service

Here are the ten top tips for improving your Customer Service Skills: 1.  Stay in contact with your customers on a regular basis. Offer then a free eNewsletter, add them to your Social Media outlets, make Customer Care Calls for special events (holiday, new catalog, etc) 2. Create a Customer … [Read more...]